MIWAHALL

Product design leader with 15+ years of experience scaling teams, shipping enterprise platforms, and leading AI-first experience strategy. I focus on developing leaders, aligning cross-functional teams, and delivering measurable user and business outcomes.

ServiceNow

2024–Present

UX Director

  • Lead a 24-person team of managers, designers, researchers, and strategists across 40+ products for 28,000+ employees globally.
  • Own internal AI experience strategy and delivery, including Now Assist (37% weekly adoption) and Moveworks (40–46% employee reach in month one, 75% positive sentiment).
  • Established the Design Center of Excellence to raise standards, improve operating clarity, and increase experience quality at scale.
  • Partner with VP and executive stakeholders to shape AI-first roadmap priorities and experience direction.
Indeed

2017–2024

UX Director

Promoted from UX Manager.

  • Led enterprise platform design across navigation, jobs management, candidate management, and qualifications.
  • Directed teams of 6–10 across managers, senior designers, and researchers as scope evolved.
  • Drove information architecture and workflow improvements that reduced friction in high-volume hiring.
  • Guided transition from enterprise-focused solutions to experiences supporting all employers after org merger.
  • Helped explore and ship early AI-assisted capabilities in candidate summarization and evaluation support.
Adobe Workfront

2015–2017

UX Manager

Promoted from Senior UX Designer.

  • Led and mentored a distributed team of 9 designers across multiple product groups.
  • Partnered with Product and Engineering to improve UX across enterprise workflows.
  • Used research, testing, and iterative validation to design and ship new product features.

Design Leadership · Product Design · Front-end Development

  • Managed multidisciplinary teams and delivered product strategy, UX, and front-end execution.
  • Built production-grade prototypes using HTML, CSS, and JavaScript for rapid concept validation.
  • Delivered digital products and creative work across a wide range of clients and industries.